"Their customer service is terrible. I ordered an outfit, they brought a different colour without notifying me. The rider is the one who told me that they are out of the colour I ordered."

"The seller was quick to respond to my messages. They gave me the option to pay on delivery. And the shoes were new as shown on their page. Delivery was also seamless."

"They looked very appealing from their instagram account. I wasn’t pleased with one of the bags. The black one barely shows wear however the bag with green and blue details has visible wear. Also,the bag looked bigger on camera."

"I started purchasing my prescriptions from mydawa because of my doctor’s recommendation however a few days later,after my purchase I noticed that they had given me only half of my prescription."

"Their selection of kids' and teens' books is unique, unlike what I have found in other stores. That's how I wound up making an impulse purchase...I would easily go back for their books, which are reasonably priced."

"I've been a long time customer, absolutely love their products. My current favourite is the hair serum...Great customer service, they will always advice you on what you need based on your current issues."

"I got tired of the back and forth and told her I would report the matter. She responded by saying, “Go ahead and report.”"

"The whole process was seamless...The message reception was quick and responses were very clear."

"I have to say that I love their website, it's so easy to use. The only time they had to contact me was to ask which courier I preferred. Generally, a smooth experience."

"First time shopping with them and the experience was seamless via their Instagram store. The product I purchased was safely packaged and delivered promptly.I would definitely make a purchase from them again."

"The website is quite easy to navigate especially with the classification of products into different categories...Their delivery process was disappointing. I expected a same day delivery,considering I had paid for an express fee, which is quite high but I had wait for the next day."

"Overall, ordering from their website was quick and easy. I liked that their return & exchange policies are right there and very simple."

"I really like how patient they were in helping me find the right size, in the designs I wanted. They didn't try to push me to buy more shoes than I was willing to get."

"Even though they were busy, I was not ignored. I was spoken to politely and professionally. My questions were answered patiently and I got all the information I needed, including what I didn't know to ask."

" I haven't used one yet but either way, I feel so relieved that someone created this solution for women like me."

"In 25 mins a rider called me to tell he's on the way. In 15 mins he was at my location...I was so impressed by the service and their promptness."

"Their workmanship is incredible, and the material is of good quality (not necessarily something that is guaranteed in Kenya). My only gripe is that sometimes they get the sizing on the upper end of the scale a bit off."

"Experience was a 10/10. The shop attendant gave me a variety of clothes to try on. She was very engaging and made sure I left the shop satisfied."

"I purchased a makeup mirror and it came as advertised on their website."

"I like the dresses I purchased. They fitting is good."

"The shop attendant was very distant. She had limited knowledge on bra sizing. I had to try on a couple of bras before I got the one that fit."

"Another big shout out to them for informing me that one of the dresses had been packed in the wrong size, which I hadn't noticed, and they exchanged it for me."

"I appreciated that they gave me guidance on the sizing because had I followed the standard size chart, I may have gotten a much smaller size."

"Important to say that there were few items that I tried at their store that looked as good as they do online. The fitting, I found to be off and they have very limited sizes."

"Nuria has a vast book collection, perhaps the most vast collection of Kenyan-authored books I have seen in any bookshop. I find their website to be extremely annoying to navigate."

"Makanye was communicative and when the wig arrived, she alerted me and asked me to go fit it. She styled it for me and I loved it so much that I kept it on for the rest of the day."

"Some items were cute but then would have fitting issues or maybe I'd like the print but not the design. I liked that their clothes were not see through..."

"I paid early the next morning but I wasn't sure if I would get the fish that day. To my surprise, the boda guy rang the bell and handed me my delivery, which was still frozen and well packaged."

"Delivery was free, which sweetened the deal. I also liked that I could pay securely with my card. They weren't very communicative on the delivery time..."

"I randomly came across their page when scrolling on IG and I couldn't believe that it was possible to get such uniquely-designed sandals in Nairobi, made in Nairobi"

"I get many compliments on the bag and I'm glad I made the purchase."

"I purchased a three piece in March of 2024 and they are still in excellent condition though the brand logo on my pants wore out."

"Goods received were in excellent condition however they decided to put a pair of 3kg dumbbells in a uhuru/vest bag. This was very unsafe..."

"I received the gym equipment I had ordered in excellent condition and safely packaged in boxes."

"Even after I tried calling the phone number I had, they continued ignoring me and she put her phone on airplane mode. "

"I think it is an effective platform and the fee they charge, even with the recent increase, is fair. I do find their communication to be rude and unprofessional at times."

"They were quick to reply to my IG DM. The quantity I got for 2,500 is a lot and the oil spreads so well on my skin."

"This is by far the most unprofessional and abusive business I have ever dealt with."

"I love how quickly they respond and how they are ready to help me work to get the design I want executed."

"The wig was delivered in less than an hour and looked just like the photos on their page."